Contact Vital Protein UK
Questions about an order, delivery, or one of our collagen peptides products? Contact Vital Protein UK and we'll get back to you as soon as we can.
Delivery
Free UK delivery on orders over £100. Orders under this amount ship with a standard delivery charge.
Estimated delivery: 2-4 working days from dispatch via Royal Mail.
Returns
Not happy with your order? Under UK distance-selling law, you have the right to cancel and return most orders within 14 days of delivery. Items should be unused and in their original packaging.
Return postage: the customer is responsible for return postage costs, unless the item arrived faulty or incorrect, in which case we cover the cost.
Order Support
For anything else — order tracking, product questions, or bank transfer orders (minimum £75) — email us or use the form below.
We aim to respond to all enquiries as quickly as possible during normal business hours.
Send us a message
Other ways to reach Contact Vital Protein UK
If you'd rather not use the form above, email us directly at shop@vitalprotein.co.uk and our team will respond as soon as possible. For general product questions, our FAQ page covers the most common queries about collagen peptides, marine collagen and beauty collagen before you need to contact Vital Protein UK directly.
For a general overview of your consumer rights when shopping online in the UK, including cancellation and returns, Citizens Advice is a reliable, independent resource. If you'd like to browse our full range while you wait for a reply, visit our Shop page.
We aim to make it as easy as possible to contact Vital Protein UK, whichever method suits you best, and we appreciate your patience while we get back to you.
Whether you're chasing an existing order, asking about ingredients before you buy, or simply want to say hello, contact Vital Protein UK using any of the methods on this page and a member of our team will help.
What to include when you contact Vital Protein UK
To help us respond as quickly as possible, it's useful to include your order number if you're contacting us about an existing purchase, along with the product name and a brief description of the issue. For general questions about a product before you order, letting us know which collagen powder you're considering, whether that's collagen peptides, marine collagen or one of our beauty ranges, helps us give you a more specific answer straight away.
If you're contacting us about a bank transfer order, including the reference you used when making payment helps us match it to your order more quickly. We aim to confirm receipt of bank transfer payments and dispatch orders as soon as funds have cleared, and having that reference to hand speeds up the whole process.
Before you contact Vital Protein UK
Many common questions are already answered on our FAQ page, covering topics like whether collagen is halal, how much to take daily, and the difference between our collagen peptides and marine collagen ranges. It's often the fastest way to get an answer outside of our normal response times, particularly for general product questions rather than issues specific to your own order.